Terms & Conditions
The website use is subject to the conditions listed down below, be it for historical, scientific and/or educational purposes or the ordering of products. By visiting or shopping at “Sacred Medicine and Art” you are agreeing to these conditions. Please be sure to read them all!
We make no assumption or affirmation that the products, or the information referenced on this website, are available, appropriate, or legal outside the Netherlands. When you choose to visit this website, you are completely responsible for making sure said products and information are legal within their own country. Using this website is at the customer’s own risk.
Information provided by “Sacred Medicine and Art”, via this website, or by its employees by phone, fax, e-mail or other form of transmission, including any links to or from this site, is purely for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific use of our products. We can accept no responsibility or liability for the information they provide you with. The use and application of our products are solely at the customer’s decision, responsibility and risk.
To place an order the customer must be 18 years of age or older. Every order is therefore considered to be submitted in compliance to this condition.
When creating a customer account, you must enter your complete and accurate full name. When placing an order, you must enter the correct shipping address and phone number. Failure to do so may cause delay or return of your shipment. We are not responsible for delivery problems due to incorrect data.
None of our products are sold or intended for the purpose of human consumption or cosmetic use. Our products are botanical specimens of ethnographic value and interest only and are delivered with no expressed or implied fitness for any purpose. Although we pride ourselves on sourcing the best quality products, and guarantee that our products are genuine and properly identified, we cannot guarantee the effectiveness of the product in regards to the way the customer decides to use it. Natural products vary, and we have no control over the conditions of use. We cannot replace products or be held responsible for their effectiveness or lack thereof.
As the products we sell are natural and largely plant based, some may be restricted in your country. It is your final responsibility to ensure that all items in your order are allowed in your country. We are not responsible for packages due to loss by the shipper or products returned, seized, or destroyed due to unforeseen customs regulations.
If for any reason you wish not to receive the package, simply refuse it when the postman delivers it, and it be returned to us at no cost. If your package is already delivered, do NOT ship it back until we have provided instructions how to do so.
If a shipment is returned for any reason beyond our control, and you want it reshipped, we will have to charge for this.
Return / Cancellation Policy
According to the EU Consumer Rights Directive customers can return goods / ask for a refund without any cause within 14 days. This does not apply to the following exceptions: plant materials, food or perishable goods. When in transit for extended periods of time, herbs can dry out and lose their value. We do not restock returned products. Because of this, we cannot fully refund returned orders. Refunds are evaluated on a case-by-case basis. We do not refund shipping costs.
We can’t guarantee the delivery times of your package and can’t be held responsible for delay. Customs or plant inspection authorities may examine your package and delay the delivery, which is beyond our control.
All packages are shipped with track and trace, which means the package is trackable. When your shipment has been sent, you will receive a shipping confirmation email with a tracking number. It is your responsibility to follow our instructions therein regarding tracking and delivery.
This site and the materials and products in this site are provided as is and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
All our prices are exclusive of taxes. Customers from the E.U. will be charged local taxes during checkout.